We work with companies in many different industries, dealing with a wide variety of topics. What they have in common is a need to com-municate skills and issues crucial to their business, to drive learning into the company in a way that won’t be forgotten. Here’s what we’ve done for them:

Corporations

• American Express
Top managers were introduced to the complicated topic of Six Sigma and practiced solving difficult situations in customer service. Read about it in their Case Study.

• Centegra Health System
In a half-day workshop, managers explored cultural competence in health care and its relationship to Centegra’s mission, values and vision.

• Hewitt Associates LLC
Employees at many levels practiced a variety of skills at multiple programs. Among the topics: diversity, change management, customer service on the phone, and instructional design. College career counselors at a Hewitt conference enjoyed a theme-setting piece featuring Captain Cook.

• International Truck and Engine Corporation
At three annual Summer Conferences and three annual Diversity Conferences, employees from various levels practiced their company’s guiding values and behaviors.

• Johnson Controls, Inc.
In one program, Area Managers worked with performance reviews and giving good feedback. Read about it in their Case Study. In another, the same managers learned how to mentor the people who report to them – and why it’s crucial to their success. A third program helped site managers coach their service teams.

• Lake Forest Graduate School of Management
Employees and managers at all levels of an international printing company, LFGSM’s client, learned how to adapt to different personality types, handle conflict, negotiate – and even how to take a client to lunch! Read their letter of recommendation and their Case Study.

• Littelfuse, Inc.
Managers and employees at this large manufacturer practiced conflict resolution and learned which approaches work best with different disagreements. Read their letter of recommendation.

• Little Company of Mary Hospital
Our conflict resolution program was the top-rated session of a full day's training for managers throughout the hospital.

• Marshfield Transportation Products
The eleven employees of this subsidiary of International Truck and Engine improved their teamwork in a full-day workshop.

• MedPartners
The entire company studied ethical dilemmas and their solutions in an interactive video workshop – crucial learning for their business.

• Power Construction Co.
In a series of full-day workshops, all employees learned how to build relationships with clients and subcontractors, share information more effectively, and resolve conflict on the job.

• Riverside Medical Center
Managers practiced resolving staff conflicts with patients, families, doctors, and each other. Read their letter of recommendation.

• Siemens, Inc.
As part of a 2-day workshop, sales managers from all over the country practiced the skills they need to coach and develop the salesmen they supervise.

• Silver Cross Hospital
Managers explored the diversity of their staff and patient populations and practiced recognizing and resolving misunderstandings based on culture, age, gender and other differences. Read their Case Study.

• The Methodist Hospital
In a two-hour workshop, staff at all levels learned about diversity in health care and practiced working with patients, families and co-workers from diverse backgrounds.

• The University of Chicago Hospitals
Doctors experimented with new ways to communicate with patients to lower the risk of malpractice litigation. In another series of programs, the entire staff practiced dealing with patient diversity as part of UCH’s “Creating the Tapestry” course.

• World’s Finest Chocolate
In one program, managers learned about organizational change and how to help smooth difficult transitions for employees. In another workshop, managers practiced listening skills and used them to resolve conflict. Read their Case Study.

Schools and Associations

• American Library Association
The whole staff and some top management people learned and practiced techniques for dealing courteously and efficiently with telephone requests.

• Burlington Central High School
Faculty members worked with student-on-student harassment and bullying.

• Illinois Deans’ Association
At their annual conference, the deans practiced intervention in harassment situations in school.

• Libertyville High School and Vernon Hills High School
Incoming freshmen were introduced to their new school by a lively program. In this annual presentation, they saw some of their fears addressed (and calmed) and learned about the school’s expectations and opportunities.

• New Trier High School
Their entire faculty and staff learned how to intervene in student-on-student bullying and sexual harassment. In a later program, student advisers practiced dealing with difficult parents.

• Will County (Illinois) Forest Preserve District
Park District program leaders learned theatre skills to enliven their storytelling events. They produced actual public programs during this active workshop that covered narrative skills, staging, voice, acting, and special effects.

• Wilmette School District 39
Elementary and Junior High School teachers earned continuing education credit studying bullying, helped design interactive scenes, and tried out various modes of intervention and prevention.

Now click here to read about exactly what we provided for these companies and organizations.